Refund Policy

Our Promise

At LUVLEY Company, LLC, we want you to feel confident about every LUVLEY purchase. If something isn't right, we'll do our best to make it right. This Refund Policy explains how returns, refunds, and exchanges work for products purchased directly through our website.

If you have questions that aren't answered here, please reach out to us at hello@luvleyco.com. We read every message and respond as quickly as we can.

Return Eligibility

We accept returns within 30 days of the delivery date for most items that are unopened, unused, and in their original packaging. To be eligible for a refund, your item must be in the same condition that you received it, with all tags, seals, and labels intact.

Items that have been opened, partially used, or damaged after delivery may not be eligible for a full refund. We reserve the right to inspect returned items before issuing a refund.

Proof of purchase is required for all returns. This can be your order confirmation email, order number, or receipt.

Non-Returnable Items

For health, safety, and quality reasons, the following items cannot be returned or refunded:

• Opened or used consumable products, including powders, drink mixes, and supplements.
• Items marked as final sale or promotional clearance.
• Gift cards and digital products.
• Products purchased from unauthorized resellers or third-party marketplaces.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will replace the item or issue a full refund, including any shipping costs, once we confirm the issue.

To help us resolve the issue quickly, please include photos of the damaged item and packaging along with your order number in your email.

How to Start a Return

To request a return, please email us at hello@luvleyco.com with the following information:

• Your order number.
• The item(s) you would like to return.
• The reason for your return.
• Whether you prefer a refund or an exchange.

Our team will review your request and respond with return instructions within 2–3 business days.

Refunds and Processing Time

Once we receive and inspect your returned item, we will notify you by email about the status of your refund. If approved, your refund will be processed to the original payment method within 5–10 business days.

Please note that shipping and handling fees are non-refundable unless the return is due to our error (damaged, defective, or incorrect item). Depending on your payment provider, it may take additional time for the refund to appear in your account.

Exchanges

We currently offer exchanges for unopened items of equal value. If you would like to exchange an item for a different flavor, size, or product, please contact us at hello@luvleyco.com. Exchanges are subject to product availability.

Shipping Costs for Returns

Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee receipt of your returned item.

Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last Modified" date. Please review this policy periodically before making a purchase.

Contact Us

LUVLEY Company, LLC is located at 22200 West 11 Mile Road, Suite 261, Southfield, MI 48037.

For questions about returns, refunds, or exchanges, please email us at hello@luvleyco.com.